At RoadGuard Store Sdn. Bhd., we strive to ensure that every customer is satisfied with their purchase. If you are not happy with your order, our 60-Day Return Policy gives you peace of mind.
1. Eligibility for Returns
- Items must be returned within 60 days of receiving your order.
- Products must be unused, undamaged, and in original packaging with all accessories included.
- Proof of purchase (order ID or receipt) is required.
2. Non-Returnable Items
- Products damaged due to misuse, accidents, or unauthorized modifications.
- Items returned after 60 days of delivery.
- Gift cards or promotional items.
3. Refund Process
- Once your return is received, we will inspect the product.
- If approved, your refund will be processed within 7–14 business days to your original payment method.
- In case of exchanges, a replacement product will be shipped once the return is confirmed.
4. Return Shipping Costs
- If the return is due to product defects, wrong item shipped, or damage during delivery – we will cover return shipping costs.
- If the return is due to a change of mind – the customer is responsible for shipping costs.
We recommend using a trackable courier service for all returns.