We aim to deliver all orders quickly and safely, ensuring that your dashcams and accessories reach you in perfect condition.
1. Order Processing
- Orders are processed within 1–3 working days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Options & Delivery Times
- Free Standard Shipping (Malaysia): 3–7 business days.
- Express Shipping (Malaysia): 1–3 business days (extra charges may apply).
- International Shipping: 7–21 business days depending on destination and customs clearance.
3. Tracking Information
- Once shipped, customers will receive a tracking number via email or SMS.
- Tracking may take 24–48 hours to update depending on courier systems.
4. Shipping Restrictions
- We currently ship within Malaysia and selected international destinations.
- Customers are responsible for any customs duties or taxes applicable in their country.
5. Shipping Delays
While we work with reliable courier partners, unforeseen circumstances such as weather disruptions, courier delays, or customs clearance may affect delivery times. We appreciate your understanding and will do our best to keep you updated.
6. Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours with photos of the packaging and product.
- If your package is lost in transit, we will work with the courier to resolve the issue and send a replacement if necessary.